Provider Support Coordinator (Bilingual English/Spanish)

Company: Children's Council of SF
Location: San Francisco
Posted on: November 16, 2024

Job Description:

Job Title: Provider Support Coordinator (Bilingual English/Spanish)
Department: Compliance and Program Supports
Reports To: Program Manager
FLSA Status: This is a fulltime, 37.50/hours per week, Non-Exempt, Union Position
Level: 5
Salary Range: $48,730.5 - $51,698.21
ABOUT CHILDREN'S COUNCIL:
For more than 45 years, Children's Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 130 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second-largest nonprofit contractor, with an annual budget of over $210 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.
POSITION SUMMARY:
The Provider Support Coordinator possesses the skills and abilities to multi-task with ease, work independently and proactively in a structured and highly regulated environment. The Provider Support Coordinator will contribute to the achievement of the highest degree of integrity of the department's work and ensure the best possible service to clients and childcare providers. Under the supervision of the Program Manager, the Provider Support Coordinator is responsible for organizing timely and accurate provider orientations, maintaining centralized provider files, entering and ensuring accurate provider data in our database and following up with clients and subsidy staff to resolve questions and ensure contract compliance.
AREAS OF RESPONSIBILITIES:

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• Conducts group trainings, orientations and intake interviews to assist childcare providers with filling out required paperwork and understanding childcare subsidy requirements.
  
• Creates, adapts and updates materials, handouts and curricula for provider orientations.
  
• Maintains files of required provider information (provider licenses, rate documentation, brochures, tax information, and intake paperwork) for audit and informational purposes.
  
• Provides ongoing support, follow up, communication and resources to subsidy childcare providers.
  
• Stays current on current legislation and Title 5 regulations related to childcare.
  
• Tracks, records and updates all provider orientation, Trust line and direct deposit information.
  
• Reviews, verifies and updates all provider rate documentation and inputs information into database.
  
• Communicates, in a timely and efficient manner, with Family Service Staff regarding rate changes, and responds to questions from FSS/PT regarding rates and setting up contracts.
  
• Troubleshoots errors and works with staff to ensure accuracy of program data.
  
• Answers related calls, disseminates messages, assists with copying, faxing, and the setting-up and general management of meetings, orientations, and other special functions and activities.
  
• Assists with daily operations of the Compliance and Program Supports Department.
  
• Presents at childcare provider meetings and related conferences to answer questions and provide information about CCSF programs.
  
• Attends meetings related to Compliance and Program Supports Department service delivery and staff development.
  
• Collaborates on other Compliance and Program Supports Department functions and with agency staff on special projects and events by putting the community, the agency, the department ahead of individual interests.
  
• Demonstrates and holds individual and collective work to the highest level of integrity.
  
• Other related duties as assigned.
  
  QUALIFICATIONS:
  
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  • MUST be fluent in both written and verbal English and Spanish.
    
  • Two years' experience in a non-profit organization.
    
  • Highly developed written and verbal communication skills.
    
  • Knowledge of subsidy programs and/or child development programs a plus.
    
  • Excellent administrative/organizational skills; ability to prioritize and multi-task to meet multiple deadlines.
    
  • Ability to work with a diverse group of individuals and childcare providers.
    
  • Proficiency and experience working with database entry and Microsoft Office Suite applications.
    
  • Proven problem-solving skills and attention to detail a must.
    
  • Ability to work independently in a structured environment.
    
  • Flexibility to work an occasional evening and weekend.
    
  • Knowledge of procedures and programs administered by the Family Services Department.
    
  • A background clearance is required.
    
  • All offers of employment are contingent upon successfully completing this process.
    
    Physical Requirements:
    
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    • Must be able to remain stationary for extended periods of time.
      
    • Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed.
      
    • Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.
      
      COVID POLICIES:
      All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.
      HYBRID WORK:
      We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely.
      Benefits and Employee Perks:
      We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:
      
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      • Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage.
        
      • Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
        
      • 401(k) retirement plan with generous 8.5% match.
        
      • Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
        
      • Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday.
        
      • Ongoing training and professional development for all staff.
        
      • Tuition Reimbursement.
        
        Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.
        Equal Opportunity & Equity Statement:
        Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.
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Keywords: Children's Council of SF, Ceres , Provider Support Coordinator (Bilingual English/Spanish), Other , San Francisco, California