Case Specialist (RAICES Girls)

Company: Mission Neighborhood Centers, Inc.
Location: San Francisco
Posted on: February 1, 2025

Job Description:

In conjunction with the RAICES team, and under the Program Manager, the RAICES Case Specialist will provide gender-specific services to young teens that are at risk. The specialist will provide intensive 1-1 wrap-around case management to RAICES teens who need crisis intervention, counseling, advocacy, and mentorship. Support will be provided through resources and referrals to address barriers that disrupt youth's academic success and wellbeing.ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Provide intensive 1-1 wrap-around case management services to at-risk youth in RAICES programming, which includes crisis intervention, counseling, advocacy, mentorship, and information referrals.
• Provide unwavering support to youth and families by actively participating in case conferences and court sessions if needed, providing ongoing assistance, and helping clients address the multifaceted challenges in their lives.
• Work closely with the Community Assessment and Services Center to connect TAY/A to additional support services, eligibility and enrollment assistance, behavioral health services, support groups, employment, and reentry sources.
• Collaborate with RAICES Group Facilitators, participating in school groups and workshops for enrollment, outreach, and services.
• Conduct assessments of youth and develop appropriate community services plans to reduce crossover into higher levels of detention.
• Facilitate prosocial educational workshops and community services and other leadership and enrichment activities that help participants connect with each other and feel valued.
• Refer clients to additional support groups for at-risk youth, providing resources and information to troubleshoot and use critical thinking skills.
• Administer and implement surveys three times a year and quality assessments twice a year to gather information and data on client improvement.
• Organize and maintain youth participants' files and documentation, ensuring placement in appropriate files. Monitor school attendance and participation, conduct monthly school drop-in visits, and meet with each client at least 1 hour/week.
• Attend to a variety of administrative details, such as keeping informed of division activities, transmitting information, and ordering and coordinating supplies and snack orders.
• Assist with behavior management strategies and ensure a nurturing atmosphere conducive to participant success.
• Ensure the safety and supervision of students, adhering to safety guidelines and reporting any concerns to management.
• Provide direct service and program support, such as staff coverage and coordination of special events.
• Assist with administrative tasks and maintain records of program participants.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on program projects to successful completion, often under deadline pressures.
• Promote participation of students, school staff, volunteers, and parents.
• Participate in regular staff meetings and weekly meetings with the Program Manager.
• Support in developing and implementing tools and methods to continuously improve quality, efficiency, and customer experience in all MNC Youth programs.
• Assist in special projects, activities, and events as requested.
• Support the day-to-day operations of Programs as needed.Customer Service
  • Provide exceptional customer service.
  • Always represent the Organization in a professional manner.Safety
    • Maintain personal safety, use personal protection equipment (PPE), and follow Company policies.
    • Report all safety issues, accidents, or injuries to your manager as a priority.
    • Promote the health and safety of participants and follow safety and emergency procedures.Effective Team Member
      • Interact positively with team members.
      • Facilitate positive change.
      • Partner with supervisors when necessary to address department issues or concerns.POSITION QUALIFICATION REQUIREMENTSEducation: Preferred AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration, or related field; Bachelor's Degree a plus.Experience: Required 2+ years' nonprofit work experience and knowledge of trauma-informed, restorative, and harm reduction practices, with experience in a similar role supporting management.Requirement: Current CA Driver's License, current auto insurance, and a clean driving record.Skills and Abilities:
        • Independent thinker with excellent customer service skills, professional attitude, high level of personal integrity, maturity, and business judgment.
        • Able to multi-task, prioritize tasks, meet deadlines, perform presentations, and maintain confidential information. Strong analytical skills and demonstrated attention to detail.
        • Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
        • Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.Software: Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.Decision Making: Set priorities and standards of performance; develop plans by which work can be accomplished.Tools and Equipment: Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Confidential and Sensitive Information: Ability to maintain the highest level of confidentiality when dealing with client information.Physical DemandsWhile performing the duties of this job, the employee is required to sit approximately 50% of the time, walk 30% of the time, and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.What we offerPay Rate: $30-$32 HourlyMedical - Kaiser and CCHP / Dental - Principal / Vision - Vision Care / Life Insurance - $50,000 / 403b - 3% match / FSA / Pet CareEAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods, please apply.We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
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Keywords: Mission Neighborhood Centers, Inc., Ceres , Case Specialist (RAICES Girls), Other , San Francisco, California